Flexpay's practices and policies with respect to the collection and use of personally identifiable information are governed by Flexpay's Privacy Policy. considers your personal identifying information to be private and operates this Website by keeping any collected personal identifying information confidential. Nevertheless, you understand, acknowledge, and agree that the operation of this Website requires the submission, use, and dissemination of various personal identifying information. Accordingly, your use of this Website constitutes acceptance of's personal identifying information collection and use practices. The details of which are listed below.


    To avail certain services on the Flexpay App, users are required to provide certain personally identifiable information for the registration process includes a) your name, b) email address, c) phone number, d) access to your phone's SMS inbox records d) bank details e) employer details f) income details and any other such information as required. The Information as supplied by the users enables us to improve the Flexpay App Services and provide you the most user-friendly experience. In some cases / provision of certain service(s) or utility(-ies), we may require your contact address as well.


    As part of the credit risk assessment, Vivifi will request permission to view and access information regarding the user's contacts for the purposes of risk analysis by enabling Vivifi to detect credible references. The more credible the references are, the lower the risk associated with the user.


    Vivifi will request permission to capture the user's location for verification, risk analysis and operational purposes. The user's location will enable Vivifi to verify addresses, determine serviceability and expedite the KYC process.


    As part of the credit risk assessment, Vivifi will request permission to view and access information regarding the user's contacts for the purposes of risk analysis by enabling Vivifi to detect credible references. The more credible the references are, the lower the risk associated with the user.


    Vivifi will request permission to capture the user's phone / device information for authentication, monitoring and fraud prevention purposes. Vivifi will collect information regarding, but not limited to, device hardware model, OS version, unique device identifiers, Wi-Fi information, mobile network information etc. This will enable Vivifi to authenticate the user, prevent unauthorized usage and mitigate fraud.


    Vivifi will require the storage information permission that allows the App to enable users to upload photos and / or documents required to complete the application form during their loan application journey. The users may be required to upload their photo ID, address proof and proof of employment.


    Vivifi will require the camera information permission to provide the user with an easy / smooth experience and to enable users to click photos of their KYC documents along with other requisite documents and upload the same on the App during the loan application journey.


    Vivifi will request permission to view email messages relating to bank statements in order to determine income and expense profile. Vivifi will access only those messages which are relevant towards this purpose and will not read/store/distribute any other or personal messages in any form or manner. This data is accessed only by our machine learning models. Vivifi will access only those messages which are relevant towards this purpose and will not read / store / distribute irrelevant or personal messages in any form or manner. It is understood that this permission is voluntary and revocable at any time. This data is accessed only by our machine learning models.


    The Company may use the above said user information to, maintain, protect, and improve the Flexpay App Services and for developing new services. We may also use your phone number, email address or other personally identifiable information to send commercial or marketing messages without your consent [with an option to subscribe / unsubscribe (where feasible)]. We may, however, use your email address and phone number without further consent for non-marketing or administrative purposes (such as notifying you of major changes, for customer service purposes, providing information about updates to Flexpay App Services, billing, transaction notifications etc.).

Any reviews, comments, messages, blogs posted / uploaded / conveyed / communicated by users on the public sections of the Site, or an Application Store (like the App Store or Play Store) becomes published content and is not considered personally identifiable information subject to this Privacy Policy.

In case you choose to decline to submit personally identifiable information on the Flexpay App/Site, we may not be able to provide certain services on the App/Site to you. We will make reasonable efforts to notify you of the same at the appropriate time. In any case, we will not be liable and or responsible for the denial of certain services to you for lack of you providing the necessary personal information.

  • SMS INBOX INFORMATION: The Flexpay App collects data and other information arising out of transactions while using other services through the App user's SMS inbox, after obtaining the User's specific consent to allow the App to access the user's SMS inbox. The Flexpay App accesses all messages on your cell phone but does not attempt to read any messages that originate from ten-digit phone numbers. The collection of information is only limited to financial transaction messages arising out of 6-digit senders and only to the extent that such data is available in the relevant messages. Flexpay may also record the identity of the product or service and the price or fee paid or payable in respect thereof.

  • DEMOGRAPHIC & RELATED INFORMATION:We may reference other sources of demographic and other information in order to provide you with more targeted communications and promotions. We use Google Analytics, among others, to track the user behaviour on our website and our app. Google Analytics specifically has been enabled to support display advertising to help us gain an understanding of our users' Demographics and Interests. The reports are anonymous and cannot be associated with any individual personally identifiable information that you may have shared with us. You can opt-out of Google Analytics for Display Advertising and customize Google Display Network ads using the Ads Settings options provided by Google.

  • LOCATION AND DEVICE INFORMATION: Our Servers automatically collect limited information about your device's connection to the Internet, including your IP address, when you visit our Site or use the App. We automatically receive and log information from the App and/or your browser including but not limited to IP address, your device or computer's name, and your operating system.
    We may also collect log information from your device, including but not limited to your location, IP address, your device's name, device's serial number or unique identification number (e.g., UDID on your iOS device, Android ID or ADID on your Android Device), your device operating system, browser type and version, CPU speed, and connection speed etc.
    Our app collects and monitors specific information about your device including hardware model, build model, RAM, storage; unique device identifiers like IMEI, serial number, SSAID; SIM information includes network operator, roaming state, MNC and MCC codes, WIFI information includes MAC address and mobile network information to uniquely identify the devices and ensure that no unauthorized device act on your behalf to prevent frauds. This also helps us in assessing credit worthiness for credit profile enrichment.

  • COOKIES: To improve the responsiveness of the Site for our users, we may use "cookies", or similar electronic tools to collect information to assign each visitor a unique, random number as a User Identification (User ID) to understand the user's individual interests using the identified computer. Our partners may also assign their own cookies to your browser, a process that we do not control.


When you use the Flexpay App Services Site (or any of its sub sites), we make good faith efforts to provide you, as and when requested by you, with access to your personal information and shall further ensure that any personal information or sensitive personal data or information found to be inaccurate or deficient shall be corrected or amended as feasible, subject to any requirement for such personal information or sensitive personal data or information to be retained by law or for legitimate business purposes. We ask individual users to identify themselves and the information requested to be accessed, corrected or removed before processing such requests, and we may decline to process requests that are unreasonably repetitive or systematic, require disproportionate technical effort, jeopardize the privacy of others, or would be extremely impractical, or for which access is not otherwise required. In any case, where we provide information access and correction, we perform this service free of charge, except if doing so would require a disproportionate effort. Because of the way we maintain certain services, after you delete your information, residual copies may take a period of time before they are deleted from our active servers and may remain in our backup systems.


We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. These include internal reviews of our data collection, storage and processing practices and security measures, including appropriate encryption and physical security measures to guard against unauthorized access to systems where we store personal data. All information gathered on the Flexpay App is securely stored within the controlled database. Access to the servers is password-protected and is strictly limited.


We may alter our privacy policy from time to time to incorporate necessary changes in technology, applicable law or any other variant. In any case, we reserve the right to change (at any point of time) the terms of this Privacy Policy or the Terms of Use. Any changes we make will be effective immediately on notice, which we may give by posting the new policy on the Site. Your use of the Flexpay App Services after such notice will be deemed acceptance of such changes. We may also make reasonable efforts to inform you via electronic mail. In any case, you are advised to review this Privacy Policy periodically on the Site to ensure that you are aware of the latest version.


Flexpay reserves the right to change the Agreement under which the Website or any Flexpay Service is offered, including, but not limited to, the charges associated with the use of the Website, at any time for any reason. Flexpay will notify you of any such changes by posting the revised Agreement on the Website. You should check this Agreement periodically for changes.

All changes are effective upon posting. Your continued use of the Website after any change to this Agreement constitutes your agreement to be bound by any such changes. Flexpay may terminate, suspend, change, or restrict access to all or any part of this Website without notice or liability. shall not be liable to you or any third-party should exercise its right to modify or discontinue the Service. You acknowledge and accept that does not guarantee continuous, uninterrupted or secure access to the site, services, or third-party companies, and operation of our site may be interfered with or adversely affected by numerous factors or circumstances outside of our control. further retains the right to terminate access any accounts involved with botnets and related activities. If any hostnames are used as command-and-control points for botnets, reserves the right to direct the involved hostnames to a honeypot, loopback address, logging facility, or any other destination at our discretion.

You agree that you will not use any robot, spider, or other automatic device, or manual process to monitor or copy our web pages or the content contained therein without prior written permission of an authorized officer of Neither the course of conduct between parties nor trade practice shall act to modify any provision of the Agreement. You expressly absolve and release from any claim of harm resulting from a cause's control, including, but not limited to, the performance of third-party service providers, failure of electronic or mechanical equipment or communication lines, telephone or other interconnect problems, computer viruses, unauthorized access, theft, operator errors, severe weather, earthquakes, or natural disasters, strikes, or other labour problems, wars, or governmental restrictions.


If any provision of this Agreement is found to be invalid or unenforceable, the remaining provisions shall be enforced to the fullest extent possible, and the remaining provisions of the Agreement shall remain in full force and effect. The invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision.


You agree to indemnify, defend, and hold harmless Vivifi India Finance Pvt Ltd, its officers, directors, employees, affiliates, agents, licensors, and suppliers from and against all costs, claims, damages, demands, expenses, liabilities, or losses, including reasonable attorneys' fees and costs, incurred by Flexpay in connection with a third-party claim that occurs as a result of your violation of this Agreement. You further agree that you will cooperate fully in the defence of any such claims. The Company reserves the right, at its own expense, to assume the exclusive defence and control of any matter otherwise subject to indemnification by you, and you shall not in any event settle any such claim or matter without the written consent of Flexpay.


Failure by Flexpay to enforce any of its rights under this Agreement shall not be construed as a waiver of those rights or any other rights in any way whatsoever.


This Agreement will take effect at the time you begin installing, accessing, or using this Website, whichever is earliest. This Agreement is effective until terminated by Flexpay. Flexpay may terminate this Agreement at any time without notice, or suspend, or terminate your access and use of the Website at any time, with or without cause, in Flexpay's absolute discretion and without notice. The following provisions of the Agreement shall survive termination of your use or access to the Website: the sections concerning Indemnification, Disclaimer of Warranties, Liability Disclaimer, Waiver, Applicable Law and Dispute Resolution, and General Provisions, and any other provision that by its terms survives termination of your use or access to the Website.


When you use the Website or any Flexpay Service, or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site or through the other Services. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. You understand that Flexpay may maintain the information you submitted on whether you elect to use our services or not. In the event you no longer want to receive communications from us, you agree to notify us directly.


All content included in or made available through the Website or any Flexpay Service, such as text, graphics, logos, button icons, images, audio clips, digital downloads, and data compilations is the property of Flexpay or its content suppliers and protected by India and international copyright laws. The compilation of all content included in or made available through the Website, or any Flexpay Service is the exclusive property of Vivifi India Finance Pvt Ltd and protected by India and international copyright laws.


Flexpay (including the Flexpay logo),, and all related logos are trademarks, service marks, or licensed brands of Vivifi India Finance Pvt Ltd. Other company, product, and service names and logos used and displayed on this Website may be trademarks or service marks owned by Vivifi India Finance Pvt Ltd or others. The names of actual companies and products mentioned herein may be the trademarks of their respective owners. Nothing on this Website should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any of the trademarks displayed on this Website, without our prior written permission in each instance. You may not use, copy, display, distribute, modify or reproduce any of the trademarks found on the Website unless in accordance with written authorization by us. We prohibit use of any of the Flexpay trademarks, service marks or licensed brands as part of a link to or from any site unless establishment of such a link is approved in writing by us in advance. Any questions concerning any Flexpay trademarks, or whether any mark or logo is a Flexpay trademark, should be referred to Vivifi India Finance Pvt Ltd.


If you use the Website or any Flexpay Service, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorized manner. By installing, accessing, and using this Website, you represent that you are at least eighteen (18) years of age and is legally allowed to enter into a contract in India, and will, at all times, provide true, accurate, current, and complete information when submitting information or materials on this Website, including, without limitation, when you use Services provided. If you provide any false, inaccurate, untrue, or incomplete information, reserves the right to terminate your access and use of this Website. In addition, you agree to abide by all applicable local, state, national, and international laws and regulations with respect to your use of this Website and agree not to interfere with the use and enjoyment of this Website by other users and's operation or management of this Website. Moreover, you agree not to impersonate any other person or entity, whether actual or fictitious, including impersonating an employee or representative of, when using this Website. Flexpay, further reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in its sole discretion.


Visitors may post reviews, comments, photos, and other content; send e-cards and other communications; and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam." You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content.

Flexpay reserves the right (but not the obligation) to remove or edit such content but does not regularly review posted content. If you do post content or submit material, and unless we indicate otherwise, you grant the Company a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant the Company the right to use the name that you submit in connection with such content. You represent and warrant that you own or otherwise control all the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify the Company for all claims resulting from content you supply. The Company has the right but not the obligation to monitor and edit or remove any activity or content. The Company takes no responsibility and assumes no liability for any content posted by you or any third party. Notwithstanding this right and license, it is understood that by merely permitting your information, content, and materials to appear on this Web site, has not become and is not a publisher of such information, content, and materials. assumes no responsibility for the deletion of or failure to store any message.

You must use your best judgment and reasonable caution in evaluating all third-party postings or other content on the Web site. does not endorse, oppose, or edit any opinion or information provided by a user or third party, with the exception of removing temporarily or deleting what appears to be potentially unlawful content or content otherwise prohibited under this policy. does not make any representation with respect to, nor does it endorse the accuracy, completeness, timeliness, or reliability of any advice, opinion, statement, or other material displayed, uploaded, distributed by any user of, or third-party contributing materials to, this Web site. expressly disclaims all responsibility and liability for such postings, information, and material.

Flexpay welcomes your feedback and suggestions about how to improve this site. By transmitting any suggestions, information, material, or other content (collectively, "feedback") to, you represent and warrant that such feedback does not infringe the intellectual property or proprietary rights of any third party (including, without limitation, patents, copyrights, or trademark rights) and that you have all rights necessary to convey such feedback to In addition, any feedback received through this site will be deemed to include a royalty-free, perpetual, irrevocable, transferable, non-exclusive right and license for to adopt, publish, reproduce, disseminate, transmit, distribute, copy, use, create derivative works, and display (in whole or in part) worldwide, or act on such feedback without additional approval or consideration, in any form, media, or technology now known or later developed for the full term of any rights that may exist in such content, and you hereby waive any claim to the contrary.

Linking to/ from the Website and Social Media Features:

You may link to our homepage, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part without our express written consent.

You must not

  • Establish a link from any website that is not owned by you
  • Cause the Website or portions of it to be displayed, or appear to be displayed by, for example, framing, deep linking or in-line linking, on any other site.
  • Link to any part of the Website other than the homepage.
  • Otherwise take any action with respect to the materials on this Website that is inconsistent with any other provision of these Terms of Use

The website from which you are linking, or on which you make certain content accessible, must comply in all respects with the Content Standards set out in these Terms of Use. You agree to cooperate with us in causing any unauthorized framing or linking immediately to cease. We reserve the right to withdraw linking permission without notice.


Use of the Website or any Flexpay Service is unauthorized in any jurisdiction that does not give effect to all provisions of the Agreement. This Website is not intended for distribution to, or use by, any person or entity in any jurisdiction or country where such distribution or use would be contrary to local law or regulation. The offer of this Website or any Flexpay service is not a distribution or solicitation by Flexpay to any person to use the Website or any Flexpay service in jurisdictions where the provision of the Website and its contents is prohibited by law.

Actual or attempted unauthorized use of the Web site may result in criminal and/or civil prosecution. reserves the right to view, monitor, and record activity on the Web site without notice or permission from you. Any information obtained by monitoring, reviewing, or recording is subject to review by law enforcement organizations in connection with investigation or prosecution of possible criminal activity on the Web site. will also comply with all court orders

You acknowledge, consent and agree that may access, preserve, and disclose the information we collect about you if required to do so by law or in good faith belief that such access preservation or disclosure is reasonably necessary to :

  • comply with legal process and respond to governmental investigations
  • enforce the Agreement
  • respond to claims that any information, services, or content violated the rights of the third parties
  • respond to your requests for customer service
  • protect the rights, property, or personal safety of, its users and the public.

The Website may contain links to other websites owned by third party nonaffiliates ("Linked Sites"). Flexpay hereby disclaims any liability for the contents of any Linked Site including, without limitation, any information, links, materials, products, or services posted or offered at a Linked Site or any changes or updates to a Linked Site. Flexpay is not responsible for webcasting or any other form of transmission received from a Linked Site. Creating a link to a Linked Site does not imply Flexpay’s:

  • endorsement or recommendation of the Linked Site
  • association with its operators, or
  • liability for any failure of products or services offered or advertised at the Linked Sites.
Terms related to your use of Yodlee's service on the Flexpay Website:

You, the end user, agree to provide true, accurate, current and complete information about yourself and your accounts maintained at other websites, and you agree to not misrepresent your identity or your account information. You agree to keep your account information up to date and accurate. You are permitted to use content delivered to you through the service only on the service. You may not copy, reproduce, distribute, or create derivative works from this content. Further, you agree not to reverse engineer or reverse compile any of the service technology, including but not limited to, any Java applets associated with the service. You are licensing to the Company and its service providers, including Yodlee any information, data, passwords, materials or other content (collectively "Content") you provide through or to the service. Company and Linked Site may use, modify, display, distribute and create new material using such Content to provide the service to you. Company and Linked Site may also use, sell, license, reproduce, distribute and disclose aggregate, non-personally identifiable information that is derived through your use of the Service. By submitting Content, you automatically agree, or promise that the owner of such Content has expressly agreed that, without any particular time limit, and without the payment of any fees, Company and Linked Site may use the Content for the purposes set out above. As between Company and Linked Site, Company owns your confidential account information. By using the service, you authorize Company and Linked Site to access third party sites designated by you, on your behalf, to retrieve information requested by you, and to register for accounts requested by you. For all purposes hereof, you hereby grant Company and Linked Site a limited power of attorney, and you hereby appoint Company and Linked Site as your true and lawful attorney-in-fact and agent, with full power of substitution and re-substitution, for you and in your name, place and stead, in any and all capacities, to access third party internet sites, servers or documents, retrieve information, and use your information, all as described above, with the full power and authority to do and perform each and every act and thing requisite and necessary to be done in connection with such activities, as fully to all intents and purposes as you might or could do in person. You acknowledge and agree that when Company or Linked Site accesses and retrieves information from third party sites, Company and Linked Site are acting as your agent.

Flexpay, in its sole discretion, may post the advertisements of third parties on this Web site and/or feature materials, programs, products, and services provided by third parties. makes no representations with respect to, nor does it guarantee or endorse, the quality, non-infringement, accuracy, completeness, timeliness, reliability, or correct sequencing of such third-party materials, programs, products, and services or any other materials, programs, products, and services which such third-party materials, products, and services may access. Your correspondence or any other dealings with third parties found on this Web site are solely between you and such third party. expressly disclaims responsibility and liability for all third party provided materials, programs, products, and services contained on or accessed through this Web site, and you agree that shall not be responsible for any loss or damage of any sort incurred as a result of any such dealings or as the result of the presence of such third parties on this Website.


Flexpay application has a link to a registered third-party SDK which collects SMS data on behalf of Vivifi and the data is stored to a secured server to perform a credit risk assessment. Vivifi ensures that the third-party service provider takes extensive security measures in order to protect users' personal information against loss, misuse or alteration of the data.

The third-party service provider employs separation of environments and segregation of duties and have strict role-based access control on a documented, authorized, need-to-use basis. The stored data is protected and stored by application-level encryption. They enforce key management services to limit access to data.

Furthermore, the registered third-party service provider provides hosting security - they use industry-leading anti-virus, anti-malware, intrusion prevention systems, intrusion detection systems, file integrity monitoring, and application control solutions.


The information, software, products, and services included in or available through the website may include technical inaccuracies or typographical errors. Changes are periodically made to the information herein. Flexpay may make improvements and changes to the website at any time. Advice received via the website should not be relied upon for personal, legal, or financial decisions. You should consult an appropriate professional for specific advice tailored to your situation.

To the maximum extent permitted by applicable law, in no event shall Flexpay be liable for any direct, indirect, punitive, incidental, special, or consequential damages, or any damages whatsoever, including, without limitation, damages for loss of use, data, or profits arising out of or in any way connected with the use or performance of the website, with the delay or inability to use the website or related services, the provision of or failure to provide services, or for any information, software, products, services and related graphics obtained through the website, or otherwise arising out of the use of the website, whether based on contract, negligence, strict liability or otherwise, even if Flexpay has been advised of the possibility of damages. If you are dissatisfied with any portion of the website or the agreement, your sole and exclusive remedy is to discontinue using the website.


Flexpay makes no representations about the suitability, reliability, availability, timeliness, and accuracy of the information, software, products, services, and related graphics contained on the website for any purpose. To the maximum extent permitted by applicable law, all such information, software, products, services, and related graphics are provided "as is" without warranty or condition of any kind. Flexpay hereby disclaims all warranties and conditions with regards to this information, software, products, services, and related graphics, including all implied warranties or conditions of merchantability, fitness for a particular purpose, title, and non-infringement.

Additionally, there are no warranties as to the results of your use of the content. Flexpay does not warrant that the site is free of viruses or other harmful components. This does not affect those warranties which are incapable of exclusion, restriction, or modification under the laws applicable to this agreement. Use of this site is at your own risk.


You irrevocably agree and allow and give your express consent to Flexpay either directly or through its authorized representative / agent to procure and access your information such as PAN number and Bank account details and obtain / generate your CIBIL and Experian report for credit assessment purposes and such other purpose as Flexpay may in its discretion deem fit. We may report information about your account to credit bureaus. Late payments, missed payments, or other defaults on your account may be reflected in your credit report.


Unless otherwise specified herein, this agreement constitutes the entire agreement between the user and Flexpay with respect to the Website and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral, or written between the user and Flexpay with respect to the Website. A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. It is the express wish of the parties that this agreement and all related documents are drawn up in English.

If you have questions regarding this Web site or if you are interested in obtaining more information concerning please contact us at


In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:

Name: Prakash Ranjan
Address: Unit A, 9th Floor, MJR Magnifique, Survey No 75 & 76, Khajaguda X Roads, Raidurgam, Hyderabad, Telangana - 500008
Phone: +91-91211-96333
Email: [email protected]